Client Success Manager

hace 2 meses

Quito, Provincia de Pichincha Industry FinTech

We're Hiring: Client Success Manager

Based in Ecuador | Full-Time

About Us

Industry FinTech is a fast-growing financial technology company that helps entrepreneurs build investor trust and raise capital more efficiently. Through our all-in-one platform, we support investor communications, marketing, compliance, and operations — helping businesses scale faster and smarter.

We're building a high-performing team in Ecuador to support our global growth. If you're proactive, sharp, and ready to make an impact — we want to meet you.

Learn more:

About the Role

We're looking for a Client Success Manager to help onboard and manage client accounts across the U.S. This is a highly client-facing role focused on building strong relationships, answering questions, and supporting clients throughout their journey with Industry FinTech.You'll be the main point of contact for a group of clients, helping them stay organized, informed, and supported every step of the way.This is an ideal role for someone who is tech-savvy, personable, and great at follow-up — similar to a traditional account manager, with a light operational twist.

What You'll Do

  • Onboard new clients and act as their main point of contact
  • Manage a portfolio of client accounts and ensure their needs are met
  • Respond to client questions and requests (mostly via email)
  • Upload documents and manage information in client portals
  • Coordinate with internal teams to ensure deliverables are completed on time
  • Track tasks, follow up consistently, and keep everything organized
  • Provide light reporting and updates to your team

What We're Looking For

  • Fluent English — both written and spoken, with clear and professional communication
  • Friendly, proactive, and highly organized
  • Tech-savvy and comfortable learning client-facing platforms
  • Experience with CRMs or project/task management tools is a plus
  • Previous experience in client success, account management, or customer support
  • Detail-oriented with strong follow-up and communication habits
  • Confident working directly with clients and managing multiple accounts at once
  • Comfortable working remotely with U.S.-based teams

Why Join Us?

  • Startup Culture: Fast-paced, collaborative, and full of growth opportunities
  • Global Team: Work with professionals driving innovation in the investment world
  • Local Benefits: Full Ecuadorian benefits (IESS, 13th & 14th salaries, paid holidays)
  • Work Setup: Laptop on day one; monitor and home office tools after 3 months
  • Time Off: 15 days of PTO (11 workdays + 4 non-workdays), with an extra day added each year
  • Hybrid Work: Enjoy remote work with in-person coworking sessions a few times per month

Sound like a fit?

We'd love to hear from you. Send your resume in English to with the subject:

"Client Success Manager – [Your Name]" or apply here.

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