Customer Support/Success Manager

hace 1 mes

Quito Spacebring
Spacebring speeds up coworking space management by automating tedious tasks, increasing efficiency, and enhancing member service.

Today, over 500 spaces in 50+ countries rely on our platform, including Google for Startups, Impact Hub, and many more.

Join us in shaping the future of coworking spaces.

Job Functions

Reply to incoming chats, emails and phone calls.
Update Help Center about new features of our product.
Work closely with the Product Team to provide customer insights.
Onboard new customers, guiding them through the implementation and setup process.
Proactively engage with customers through calls and emails to track their progress and satisfaction.
Act as a trusted advisor, helping customers maximize the value of the Spacebring platform with the best practices.
Inform customers about product updates.
Foster strong partnerships and turn customers into advocates.
Contribute customer feedback to the product and marketing teams.

Qualifications And Requirements

Native Spanish, fluent English skills
1+ year in B2B customer support or sales roles
Strong problem-solving and clear communication skills
Customer-focused, proactive, and able to work in a team
Willingness to learn and adapt

Desirable Skills

Conditions

Work on a cutting-edge product and see your impact.
Monday-Friday work days.
Learn from a team of experts eager to share knowledge.
Career growth in a fast-scaling company.
Hybrid work and flexible schedule.
Generous vacation & sick leave.
Regular salary reviews and stock options.

Employee benefits:
language courses, skill development, gym.
Team retreats, camps, offsites, and social events.
Comfortable coworking space in your city.
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