Associate Systems Engineer

hace 7 días

Quito TD SYNNEX Full time
Job Title: Technical Support Specialist Support manufacturers and customers with technical expertise, including phone support, system configurations, and training. Develop strong working relationships with vendors and partners, and participate in departmental projects. Key Responsibilities:
  • Stay current with vendor-specific technical certifications to recommend system solutions to resellers.
  • Provide pre-sales technical support and configuration design expertise to partners and sales teams.
  • Provide phone support and sales/marketing support to increase vendor and product awareness.
  • Develop and conduct formal presentations, and foster two-way conversations.
  • Analyze and triage requests, and use relevant computer system applications at an intermediate level.
  • Participate in trade shows and maintain confidentiality of sensitive information.
  • Develop strategic plans to support QVO, and perform additional duties as assigned.
  • Meet attendance and punctuality standards.
Requirements:
  • Able to build solid working relationships with others.
  • Able to work under stress and pressure, and constructively under deadlines.
  • Able to create and conduct formal presentations, and foster two-way conversations.
  • Able to express ideas clearly and convey necessary information.
  • Able to use relevant computer system applications at an intermediate level.
  • Able to work independently with minimum supervision.
  • Able to prepare and analyze reports, and provide courteous service to customers.
Preferred Qualifications:
  • Possesses strong leadership skills with a willingness to lead and create new ideas.
  • Possesses strong organizational and time management skills, driving tasks to completion.
  • Able to use relevant computer system applications at an intermediate level.
  • Minimum of 1 year pre-sales support and marketing experience.
  • Minimum of 3 years technical support experience with PC's, servers, and local area networks.
  • Previous trade show experience.
  • Knowledge of various PC components, software, peripherals, and operating systems.
What's In It For You?:
  • Elective benefits tailored to your lifestyle.
  • Grow your career with formal programs on leadership and professional development.
  • Elevate your personal well-being through seminars and events.
  • Diversity, equity, and inclusion initiatives.
  • Global organization opportunities for networking and community involvement.

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