At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet.
More than 34 years later, we're proud to be a certified B Corp with hundreds of trips in over 100 countries.
As the Sales Manager in Ecuador, you will provide guidance, training, and direction to your team of consultants as they sell and ensure accurate bookings for group and tailored FIT trips.
You will oversee the creation of itineraries and ensure customer service is delivered according to Intrepid standards, company philosophies, and operational systems.
You will also manage your own clients and take a hands-on role in overseeing complex or higher-value accounts.You will lead the team to grow sales and consistently deliver service-level excellence for Intrepid DMC.
You are responsible for ensuring your team meets sales targets - particularly filling out the Galapagos boats- while maintaining exceptional performance in consultation and booking of tailored FIT trips.
Working alongside the contracting and reservations teams, you will serve as the primary contact for external customers and manage all touchpoints of the customer experience up to trip departure.
You will ensure each team member assesses customer needs and potential "wants," providing customized product options proactively and on request.
You will follow through with customers to secure bookings and ensure the booking-to-departure process meets our high standards of customer service.
This is a full-time permanent position that will operate on a hybrid basis out of our office in Quito, Ecuador.
3+ years of proven experience in sales, business development, or account management within the tourism or hospitality industry.
Previous supervisory experience, including leading a team to sales success through coaching, training & developing
Strong knowledge of the Galapagos boats and land itineraries in Galapagos and Ecuador
Proven track record in managing and reporting on sales targets for a team of direct reports
Significant travel industry and sales experience, ideally within adventure travel
Demonstrated ability to build strong relationships
In addition to Spanish, fluent English language skills (written and verbal)
Ability to accurately use systems online such as CRMs and create or train others in processes to provide a quality customer experience
You'll have excellent customer, sales and influencing skills, you will always be highly customer focused and be driven to achieve results.
Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business.
Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
Rewarding and developing our people is important to us, some of our work perks include:Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trip's
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family
We are Real. Together. Ambitious. Impactful.
These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
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