Regional Technical Manager

hace 2 días

Quito Accelleron Full time

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Job Description Summary:

  • You are the regional representative for all technical aspects within your organization.

  • You are responsible for the technical know-how & expertise within your region, you support and consult service engineers, sales representatives, and customers equally, together with your network of Local Technical Advisors.

  • You provide high quality technical support for sales organizations not only locally, but regionally allocated LTA´s, you consult customers on performance topics, upgrade possibilities, technical challenges, you coordinate upgrade activities, turbocharger modification programs and field tests.

  • You conduct failure investigations, you settle commercial discussions with customers, you collect technical field feedback and suggest product improvements back to headquarter.

  • You ensure high level technical know-how in the service stations of your region by conducting technical training and support for local staff.

  • Reporting to AREA CAM Manager and Global Technical Manager

Your responsibilities:

  • Technically assists Service Sales organization (coach sales representatives prior to meetings, create and conduct CACs, participate in important customer events/meetings).

  • Consult end customers and local representatives of engine builders on upgrade possibilities, system performance and new technical offerings.

  • Understand customers' needs and translate into suggestions for product improvements, give structured feedback to HQ.

  • Conduct failure and warranty investigations of turbochargers, aligned with HQ guidelines and other RTM's practices.

  • Autonomously lead standard failure investigations, including proposal for commercial warranty decisions. Timely release of investigation reports to customer.

  • Support & coordinate ongoing upgrade projects, turbocharger modification programs and field tests in allocated countries.

  • Full responsibility for management of regional technical network: selection/training/coaching of local technical advisors (LTAs). First contact for LTAs in the region.

  • Support service engineers, service coordinators, operators & service sales of allocated countries in technical queries (single point of contact for Technical Service Managers and service station in technical matters).

  • Exchange experiences with other RTM's regularly.

Your background:

  • University degree in marine or mechanical engineering

  • 3 years practical working experience with turbochargers or reciprocating

  • engines

  • Experience with B2B customer contact

  • Advanced English level C1 (oral and written) and Spanish fluent

  • Good interpersonal communication skills

  • Coaching / managing skills

  • Proactiveness, willingness to excel

  • Solid technical background is compulsory (e.g. application know-how engine Turbocharger)

  • Customer orientation and ability to handle critical & challenging customer situations.

  • Willingness to travel (up to 40%) to allocated countries regularly, multicultural working environment.

  • Identifying suitable LTAs and coaching them from abroad.

  • Legally eligible to work in Dominican Republic / Ecuador

Your benefits

  • Annual bonus

  • Health insurance

  • Life insurance

  • Other benefits in accordance with the company policy

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website

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