Copy of Client Service Representative

hace 2 semanas

Quito Qureos
Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry


Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success.

We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges.

If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.

About Us


The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports.


Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being.

As an Inc.

5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees.

Our Dedication To Excellence Has Earned Us Recognition As

One of Inc. Magazine's top 50 places to work
Smart CEO Magazine Corporate Culture Award winner

Summary


As a client service representative, you'll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives.

You will be providing phone-based support to customers from the comfort of your home

You will help resolve and escalate product & platform issues and answer account and billing questions.


You will be using your communication skills and customer first mindset to empathetically collaborate with TCP's customers to solve their issues.

What You'll Be Doing

Respond to customer inquiries and requests over the phone, email and chat based on SOPs
Utilize TCP's tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations
Escalate and distribute customer issues to relevant departments as per guidelines
Record, review and follow-up on requests and resolutions
Investigate and research solutions
Update customer records during conversations
Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy

Requirements


What we are looking for:
Start Date

December 8, 2025

Technological Requirements

Dedicated home workspace needed
Equipment details will be sent via email during the interview process

Work Schedule

05 days a week
40 hours/week
09 hour shift with 01 hour of unpaid break
09 AM to 09 PM Eastern Time (United States Time) (Monday to Friday & Saturday post training)

Experience & Knowledge

1–2 years' experience of customer services, collections & retention in USA based B2C focused financial and banking services industry

Traits & Behaviour

Problem solver
Customer centric
Excellent communication skills
Solution-oriented mindset

Benefits


What's in it for you:
An opportunity to become a part of leading US based credit repair service provider
Fulltime-Permanent role
100% Remote Work + Great Work Environment

Base Salary:
$4/hr - $6/hr

Employee development, Management training, coaching & upskilling
Flexible Accruing Paid Time Off
Company Holidays
Birthday Time Off
Eligible for health benefits after one (01) year of association

Join Our Team


At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status.

We believe that everyone deserves equal opportunities to grow and succeed.
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