Company Description
Servimax Servicios Globales provides accessible and flexible financing options through its Crédito Favorito service, available in various recognized establishments such as Supermaxi and Megamaxi. The company also offers CrediTventas, a service designed to facilitate financing at Tventas locations. In addition to financing, Servimax is committed to offering comprehensive insurance solutions under the Aki Tranquilo and Maxi Seguros brands, covering health, personal accidents, property damage, and more. Specialized insurances for items like cell phones and pets, as well as funeral assistance, ensure the security and peace of mind of clients in various aspects of their lives.
Role Description
This is a full-time, on-site role for a Call Center Customer Service Representative, located in Cumbaya. The role involves providing excellent customer service by attending to inquiries, resolving issues, and ensuring overall customer satisfaction and experience. Responsibilities include handling customer support calls, assisting with product information, responding to complaints, and tracking resolutions to enhance customer satisfaction. Representatives will work closely with the team to ensure seamless communication and problem-solving across departments.
Qualifications
- Strong skills in Customer Service, Customer Support, and Customer Satisfaction
- Ability to enhance Customer Experience and maintain positive client interactions
- Capability to address and resolve complaints while maintaining professionalism
- Effective communication and interpersonal skills
- Basic computer and telephone handling skills
- Fluency in Spanish and English is an asset
- Prior experience in a call center or customer service role is preferred
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