Deputy Operations Manager

hace 4 semanas

Quito Intrepid Travel

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet.

More than 34 years later, we're proud to be a certified B Corp with hundreds of trips in over 100 countries.

At Intrepid, we invite you to share in the uncommon – the people, the culture, and the community. Right now, our Galapagos operations are looking for a Deputy Operations Manager to help deliver unforgettable travel experiences


The Galapagos Deputy Operations Manager (DOM) provides strategic, administrative, and operational support to the Operations Manager (OM), ensuring the efficient, safe, and profitable running of all Intrepid groups, individual travelers, and external clients in Ecuador.


This position plays a critical leadership role in managing and optimizing day-to-day operations, including hiring, training, and overseeing all leaders, local guides, Galapagos guides, and Customer Service staff.

The DOM also serves as the main point of contact for all Galapagos guides.


The DOM reports to the Operations Manager on the implementation of all Intrepid safety standards, Responsible Travel policies, and feedback targets.

They take an active role in ensuring trip quality, resolving on-the-ground issues, and managing complaints and investigations, serving as a key contact for Intrepid.


The DOM also assists with leader and guide scheduling, oversees adherence to Intrepid's global standards including safety, crisis management, and responsible travel—and ensures compliance with external partner requirements.

This is a full-time permanent position that will operate onsite based in Santa Cruz, Galapagos, Ecuador.

Some of the experience you'll bring with you will include:

Relevant tourism qualification desirable
Extensive travel experience in the region and a passion for travel
Travel industry work experience in Ecuador and Galapagos, particularly as a Group Leader.
Specific Destination knowledge of Galapagos operations
Management coaching / training experience desirable
Excellent communication skills (verbal & written) in both English and Spanish
Experience in administrative tasks, using Microsoft Word and Excel
Good communicator and skills to work with ship operators and suppliers

Our people reflect the diversity of our customers and the communities we visit:


Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business.

We support a culture where people can be themselves and encourage applications from people of all backgrounds.

Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trips
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.

These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

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