The Account Partner role drives growth, operational excellence, and long-term success for Uber's retail partners in ACAC (Central America, Andean, and the Caribbean).
This role focuses on analyzing performance data, identifying and executing operational improvement plans, and upselling merchant investments that accelerate partner growth.
The candidate will have a direct impact on optimizing partner performance and shaping Uber's retail strategy in the market.What You'll Do
Drive the full account management lifecycle for a defined portfolio, focusing on consistent retention and growth by creating and executing data-backed growth plans for each partner.
Lead strategic commercial negotiations and proactively sell the value of our advertising and engagement products (ads and offers) to secure merchant investments and ensure value creation and capture.
Analyze operational metrics like cancellation rates and basket size, identify the root causes of poor performance, and implement specific, measurable action plans to improve merchant efficiency and the user experience.
Navigate complex partner operational issues and internal cross-functional dependencies with urgency, serving as the direct point of contact for merchants ranging from local pet shops to regional supermarket chains.
Prioritize and manage a high-volume pipeline of tasks across a mixed portfolio (approximately 10-15 accounts per month), adapting strategies quickly based on performance data and shifting market conditions.
Basic RequirementsIntermediate-Advanced proficiency in English (written comprehension and composition) to manage internal projects, communications, and ticket-based requests.
1-2 years of full-cycle account management or B2B sales experience in a fast-paced, analytical environment.
Demonstrated proficiency in Google Sheets or Microsoft Excel to perform data analysis and build compelling commercial storytelling.
Demonstrated success managing commercial relationships and negotiations to achieve a measurable quota or revenue target.
Customer-centric approach and strong organizational skills, with the ability to manage multiple priorities.
Demonstrated ability to effectively manage stakeholder engagement and alignment across internal teams or external partners.
Preferred Qualifications
Bachelor's degree in Business Administration, Marketing, Economics, or a related field
Familiarity with Salesforce or similar CRM tools for pipeline management and disciplined reporting.
Proven ability in negotiation, deal-making, and upselling digital marketing tools (ads, offers, campaigns) that directly accelerate partner growth.
Experience working with a mixed portfolio of accounts (SMB, mid-market, or enterprise) in the retail, grocery, e-commerce, or CPG industries.
Strong analytical curiosity with a focus on improving operational metrics like cancellation rates and basket size, reflecting a high level of business acumen and data focus.
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