Quito BUP Film Club
Company Description
BUP Film Club (BUPFC) is a growing student organization at Bangladesh University of Professionals.

The club aims to create a collaborative community where students can share their ideas and perspectives on films, documentaries, and other visual media.

BUPFC fosters learning opportunities for members to explore the creative and technical aspects of filmmaking. The club is committed to nurturing creative expression and fostering a culture of engaging discussions around visual storytelling.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Quito. The Customer Service Representative will manage day-to-day interactions with club members, respond to inquiries, and ensure member satisfaction.

They will also be responsible for addressing concerns, providing information about club activities, and supporting a positive overall experience among the member community.

The role requires active problem-solving, maintaining accurate member records, and facilitating communication between members and the club leadership team.
Qualifications
Skills in Customer Service, Customer Support, and Customer Satisfaction
Knowledge in Customer Experience management and fostering positive interactions
Strong communication, organizational, and interpersonal skills
Ability to work effectively as part of a collaborative team
Prior experience in a customer-facing role, particularly in educational or cultural organizations, is a plus
Proficiency in both verbal and written communication in English and Spanish
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