Customer Service Representative (Remote – Based in Quito, Ecuador)
Job Description:
We are looking for a reliable and motivated Customer Service Representative to join our team remotely from Quito, Ecuador. You'll be assisting customers for our automotive repair shop in New York, ensuring a smooth and professional experience from start to finish.
Key Responsibilities:
• Provide outstanding customer service by promptly addressing inquiries, resolving issues, and offering effective solutions.
• Communicate clearly and professionally with customers in English via phone, email, and other channels.
• Maintain accurate and organized customer records and service documentation.
• Coordinate with the shop team in New York to ensure timely updates and excellent service delivery.
• Perform general administrative and filing duties as needed.
• Support team operations and contribute to a positive customer experience.
Qualifications:
• Previous experience in a customer service or administrative support role (automotive experience is a plus).
• Fluent in English (spoken and written) — must be able to communicate naturally with U.S.-based customers.
(A MUST)
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to multitask effectively.
• Comfortable using computers, CRMs, and office software applications.
• Dependable, organized, and able to work well independently and as part of a team.
Job Type:
• Full-time (Remote, based in Quito, Ecuador)
• Monday to Friday, with U.S. Eastern Time working hours
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