Quito Sofka Full time

¿Estás buscando nuevos desafíos y un lugar donde puedas disfrutar de un ambiente cercano mientras aprendes constantemente?

Bienvenido a un equipo con un propósito claro: "TRANSFORMAR la vida de las personas siendo el aliado TECNOLÓGICO más confiable"

Prepárate y únete a esta aventura 

¿Qué encontrarás?

  • Retos técnicos y personales que te mantendrán en constante crecimiento. Un equipo conectado, enfocado en tu bienestar físico y mental.

  • Cultura de mejora continua, fresca y colaborativa, con oportunidades de aprendizaje y gente dispuesta a apoyarte.

  • KaizenHub, un programa diseñado para potenciar tus talentos, con feedback, mentorías y coaching a través de Sofka U. Será un reto y un juego a la vez

  • Programas como Happy Kaizen y WeSofka que cuidan tu bienestar físico y emocional. 

¿Qué buscamos?

Personas apasionadas, que nos ayuden a garantizar la disponibilidad, continuidad y estabilidad de los servicios tecnológicos, mediante la correcta gestión de incidentes, problemas y cambios, asegurando el cumplimiento de los SLAs, la mejora continua de los procesos y una operación eficiente alineada a los estándares ITIL.

Responsabilidades Clave

  • Gestionar el ciclo de vida completo de eventos e incidentes tecnológicos.

  • Coordinar la atención de incidentes mayores (war rooms, comunicaciones, seguimiento y cierre).

  • Ejecutar post mortem para identificar causas raíz y oportunidades de mejora.

  • Detectar y corregir puntos ciegos de monitoreo.

  • Actualizar y mantener la documentación de procesos de servicios tecnológicos.

  • Implementar y actualizar guías técnicas operativas.

  • Coordinar mejoras en procesos y procedimientos de servicios TI.

  • Proponer y ejecutar planes de acción para el cumplimiento de SLAs.

  • Elaborar reportes operativos recurrentes y a demanda.

  • Gestionar capacidad, cambios y problemas de forma estructurada.


Conocimientos Técnicos Requeridos

  • ITIL v3 / v4

  • Plataformas Wintel, Unix y Bases de Datos

  • Arquitecturas de Telecomunicaciones

  • ITSM y Observabilidad:

    • ServiceNow

    • Dynatrace

    • Grafana

    • Zabbix

  • Automatización: Ansible

  • Gestión de Proveedores Tecnológicos

  • Gestión de Incidentes, Problemas y Cambios

  • Gestión de Capacidad y Mejora de SLAs

  • Inglés Técnico

Experiencia

  • Entre 3 y 5 años de experiencia en gestión de servicios tecnológicos en organizaciones de gran escala.

PRESENTATE y sé parte de esta historia 


Condiciones

  • Contrato a término indefinido Queremos relaciones a largo plazo y que seas parte de nuestra familia por mucho tiempo

  • ¿Buscas crecimiento profesional? En Sofka, te ofrecemos un ecosistema de aprendizaje con múltiples herramientas para cerrar brechas y potenciar tus habilidades. Tú decides cómo quieres crecer



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