Bienvenido a un equipo con un propósito claro: "TRANSFORMAR la vida de las personas siendo el aliado TECNOLÓGICO más confiable"
Prepárate y únete a esta aventura
¿Qué encontrarás?
Retos técnicos y personales que te mantendrán en constante crecimiento. Un equipo conectado, enfocado en tu bienestar físico y mental.
Cultura de mejora continua, fresca y colaborativa, con oportunidades de aprendizaje y gente dispuesta a apoyarte.
KaizenHub, un programa diseñado para potenciar tus talentos, con feedback, mentorías y coaching a través de Sofka U. Será un reto y un juego a la vez
Programas como Happy Kaizen y WeSofka que cuidan tu bienestar físico y emocional.
¿Qué buscamos?
Personas apasionadas, que nos ayuden a garantizar la disponibilidad, continuidad y estabilidad de los servicios tecnológicos, mediante la correcta gestión de incidentes, problemas y cambios, asegurando el cumplimiento de los SLAs, la mejora continua de los procesos y una operación eficiente alineada a los estándares ITIL.
Responsabilidades ClaveGestionar el ciclo de vida completo de eventos e incidentes tecnológicos.
Coordinar la atención de incidentes mayores (war rooms, comunicaciones, seguimiento y cierre).
Ejecutar post mortem para identificar causas raíz y oportunidades de mejora.
Detectar y corregir puntos ciegos de monitoreo.
Actualizar y mantener la documentación de procesos de servicios tecnológicos.
Implementar y actualizar guías técnicas operativas.
Coordinar mejoras en procesos y procedimientos de servicios TI.
Proponer y ejecutar planes de acción para el cumplimiento de SLAs.
Elaborar reportes operativos recurrentes y a demanda.
Gestionar capacidad, cambios y problemas de forma estructurada.
Conocimientos Técnicos Requeridos
ITIL v3 / v4
Plataformas Wintel, Unix y Bases de Datos
Arquitecturas de Telecomunicaciones
ITSM y Observabilidad:
ServiceNow
Dynatrace
Grafana
Zabbix
Automatización:
Ansible
Gestión de Proveedores Tecnológicos
Gestión de Incidentes, Problemas y Cambios
Gestión de Capacidad y Mejora de SLAs
Inglés Técnico
Experiencia
Entre 3 y 5 años de experiencia en gestión de servicios tecnológicos en organizaciones de gran escala.
PRESENTATE y sé parte de esta historia
Condiciones
Contrato a término indefinido Queremos relaciones a largo plazo y que seas parte de nuestra familia por mucho tiempo
¿Buscas crecimiento profesional?
En Sofka, te ofrecemos un ecosistema de aprendizaje con múltiples herramientas para cerrar brechas y potenciar tus habilidades. Tú decides cómo quieres crecer
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