Acerca de Mattilda
En Mattilda, estamos redefiniendo la gestión financiera en el sector educativo de América Latina,
Nuestra misión es clara:
ser el corazón financiero, y el aliado financiero de los colegios y universidades de la región, Ofrecemos soluciones de software para la administración de pagos y cobranza y acceso a financiamiento que no han podido obtener de fuentes tradicionales como bancos,,.
Nuestra plataforma digital facilita a las escuelas un orden en sus finanzas y proporciona a los padres métodos de pago flexibles y eficientes, Contamos con operaciones en México, Colombia y Ecuador.
Nuestra historia está respaldada por cofundadores con experiencia en educación y capital privado, y contamos con el apoyo de inversionistas globales líderes en fintech y edtechDescripción del Rol
Buscamos un líder motivado para supervisar los esfuerzos de experiencia al cliente (Customer Success), la mejora en el servicio y la gestión de las relaciones con clientes clave para nuestra operación en Ecuador.
Este rol combina la gestión de cuentas estratégicas (Key Account Management) con el liderazgo del equipo, y es responsable de actuar como la primera línea de escalamiento entre el equipo de ventas, finanzas, los padres de familia y el colegio.
El objetivo principal es maximizar el crecimiento rentable, asegurar el éxito continuo de los clientes y garantizar un excelente nivel de servicio.
- Liderazgo y Gestión de Equipo
Garantizar un ambiente de trabajo positivo y alineado a la cultura de mattilda.
Diseñar y ejecutar planes de entrenamiento y retroalimentación.
- Estrategia de Customer Success y Portafolio
Liderar la relación con clientes clave y coordinar su onboarding.
Resolver incidencias que afecten pagos y supervisar tickets escalados cumpliendo SLA.
Maximizar el uso de la plataforma por parte de los colegios.
- Alineación Interfuncional y Producto
Recolectar y estructurar feedback de clientes para mejoras del producto.
Participar en la priorización del roadmap de producto.
- Reporte y Mejora Continua
Requisitos
Formación:
Pregrado concluido en Administración, Ingeniería, Economía o carreras afines.
Experiencia:
Experiencia comprobada como líder de servicio al cliente, contact center o en roles de Revenue Operations / Customer Success.
Experiencia con SaaS o empresas de tecnología con alto volumen y crecimiento,.Sector:
Experiencia trabajando con el sector de educación privada es un plus.
Habilidades de Liderazgo:
Excelentes habilidades de comunicación verbal y escrita,, liderazgo interfuncional, y pensamiento estratégico.
Habilidades Técnicas:
Dominio avanzado de Excel/Google Sheets, y/o manejo de bases de datos. Se prefiere experiencia con Zendesk, Guschat o un CRM similar para manejo de campañas.
Beneficios de Trabajar en Mattilda
Ser parte de una startup dinámica, regional y con proyección de crecimiento acelerado.
Impactar la vida de miles de familias y colegios en América Latina.
Crecimiento profesional y oportunidades de desarrollo en un entorno de alto desempeño.
Compensación competitiva.
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