You'll work closely with our Customer Success Team, VP of Customer Success, and CEO to support, onboard, and build lasting relationships with our clients across the Americas.
We learn fast, we get things done, and we're passionate about delivering an outstanding product experience.Note:
This position is fully remote
Work with a fun, collaborative, hard working team.
What You'll Do
Build and maintain strong relationships with new and existing client accounts
Manage full-cycle onboarding for new customers, ensuring a smooth and successful implementation
Provide responsive customer support via live chat, email, and phone
Troubleshoot issues and work cross-functionally to resolve them quickly
Partner with leadership to share insights that influence pricing, product improvements, and marketing opportunities
Represent StoriiCare with professionalism, empathy, and a genuine desire to help our clients succeed
Work closely with CEO and team to make recommendations on product and CS
What You Bring
1+ year of experience in Customer Success or a similar client-facing role
Experience training or onboarding customers to a software platform
Customer support experience (chat, email, and phone)
Comfortable using CRM and communication tools (we use Pipedrive, Front, and Zoom)
Excellent communication and people skills
A desire to join and grow with a fast-moving startup
Strong attention to detail, accuracy, and follow-through
Passion for technology and collaborative teamwork
Good technical skills and experience with modern software platforms
Nice to Have:
Experience working with Electronic Health Records or in senior care
About Us:
StoriiCare is a senior care Electronic Health Record company.
We care strongly about work-life balance and are a fully remote team.
For this role we require the team member to operate across the PST time zone , working with clients in the Americas.
You may live and work anywhere within these areas with a strong internet connection.Benefits
4 Day Work week (4x10's) (8am-6pm Mon-Thurs or Tues-Fri)
Remote Working Salary + Stock Options
Paid Holiday time off
Company computer and peripherals
Monthly team food deliveries
High level of autonomy and flexibility over your work
Annual Team Offsite
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