Schedule
Full-time, Monday–Friday
9–5pm EST to start (will shift to a later schedule over time)
About The Role
This role is the first point of contact for families seeking ABA therapy for autism care. You'll handle outreach calls, intake screenings, and data entry, helping families move smoothly into benefits verification and authorization. This role requires empathy, strong communication, and comfort with both phone-based work and CRM systems.
What Were Looking For
Prior experience in ABA therapy or autism care (required)
High English fluency (spoken and written)
Spanish/English bilingual strongly preferred
2+ years in patient intake, healthcare ops, or customer service
Comfortable with high call volume and detailed data entry
Experience with Salesforce or similar CRM
Empathetic, organized, and detail-oriented
Flexible to support evenings or weekends when needed
Responsibilities
Call prospective families promptly after online sign-ups
Conduct intake screenings and gather missing information
Build trust and provide empathetic support to families
Log and manage intake data accurately in Salesforce
Qualify, convert, or close leads as appropriate
Follow up with cold or unresponsive leads
Collaborate with intake managers and cross-functional teams
Follow SOPs, scripts, and quality standards
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