Technical Support Consultant

hace 1 semana

Quito SupportYourApp

**Technical Support Consultant**

Join a multicultural and multilingual environment where you can thrive while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

We're looking for a skilled Technical Support Consultant to join our team. As a key point of contact for customers, you will address inquiries, technical issues, and requests promptly and professionally.

**Key Responsibilities:**

  • Act as the initial point of contact for customers, addressing inquiries, technical issues, and requests promptly and professionally
  • Identify and classify email phishing
  • Monitor and manage the ticketing system, ensuring all customer interactions are tracked and resolved efficiently while adhering to SLA's
  • Provide expert guidance and troubleshooting to customers, guiding them through technical processes and resolving issues to their satisfaction
  • Assist in documenting customer interactions and common solutions to improve knowledge sharing within the team
  • Collaborate with T2 and SOC Analysts to contribute to cybersecurity incident management

**Requirements:**

  • Excellent English language (at least C1 for both spoken and written)
  • Knowledge of cybersecurity concepts and email phishing
  • Experience in technical / customer support (preferably in the cybersecurity field)
  • Strong troubleshooting skills
  • Customer-oriented and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

**Benefits:**

  • Flexible schedule
  • Opportunity to work remotely
  • Creative and unique work environment
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Mind-blowing corporate events and social activities
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome, positive experience.

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