Operations Manager (WorQ Guayaquil)
Guayaquil · Presencial · Tiempo completo
WorQ, uno de los coworkings premium más importantes de Ecuador y Miami, está buscando un Operations Manager para liderar la operación de nuestra sede en Guayaquil.
Buscamos una persona organizada, profesional, orientada al cliente corporativo y capaz de garantizar que nuestras oficinas funcionen con excelencia todos los días.
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Responsabilidades principales
Operación diaria:
• Supervisar la operación completa de la sede (oficinas, áreas comunes, insumos, iluminación, limpieza).
• Gestionar proveedores (limpieza, seguridad, internet, mantenimiento).
• Asegurar que las oficinas estén siempre listas para tours y nuevos clientes.
Customer Experience:
• Resolver requerimientos de clientes con rapidez y profesionalismo.
• Manejar onboarding/offboarding de empresas.
• Controlar renovaciones y satisfacción general de miembros.
Administración:
• Manejar inventarios, reportes operativos y control de gastos.
• Mantener indicadores de ocupación y estado del edificio actualizados.
Relación con administración del edificio:
• Coordinar mantenimientos, permisos, seguridad y cualquier tema operativo con el landlord o administrador.
Soporte Comercial & Marketing:
• Apoyar tours y visitas de clientes corporativos.
• Participar en actividades y eventos de networking internos.
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Indicadores clave del rol
• Ocupación de oficinas arriba del 90%.
• Renovaciones > 80%.
• Cero fallas operativas recurrentes.
• Niveles altos de satisfacción de clientes.
• Operación impecable del edificio todos los días.
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Perfil del candidato ideal
• Experiencia previa en operaciones, coworking, hotelería, administración de edificios u oficinas.
• Excelentes habilidades de servicio al cliente.
• Organización, puntualidad y alto nivel de detalle.
• Manejo de herramientas digitales (Excel, Google Workspace, CRM).
• Capacidad para trabajar bajo presión y resolver problemas rápidamente.
• Actitud profesional, enfocada y orientada al cumplimiento.
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Qué ofrecemos
• Ambiente laboral premium en un espacio corporativo moderno.
• Oportunidad de crecimiento dentro de una marca en expansión.
• Sueldo competitivo acorde al mercado.
• Equipo dinámico y orientado a resultados.
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¿Interesado?
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Asunto: Operations Manager – Guayaquil
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