Operations Manager

hace 1 mes


Guayaquil, Guayas WorQ Coworking

Operations Manager (WorQ Guayaquil)

Guayaquil · Presencial · Tiempo completo

WorQ, uno de los coworkings premium más importantes de Ecuador y Miami, está buscando un Operations Manager para liderar la operación de nuestra sede en Guayaquil.

Buscamos una persona organizada, profesional, orientada al cliente corporativo y capaz de garantizar que nuestras oficinas funcionen con excelencia todos los días.

Responsabilidades principales

Operación diaria:


• Supervisar la operación completa de la sede (oficinas, áreas comunes, insumos, iluminación, limpieza).


• Gestionar proveedores (limpieza, seguridad, internet, mantenimiento).


• Asegurar que las oficinas estén siempre listas para tours y nuevos clientes.

Customer Experience:


• Resolver requerimientos de clientes con rapidez y profesionalismo.


• Manejar onboarding/offboarding de empresas.


• Controlar renovaciones y satisfacción general de miembros.

Administración:


• Manejar inventarios, reportes operativos y control de gastos.


• Mantener indicadores de ocupación y estado del edificio actualizados.

Relación con administración del edificio:


• Coordinar mantenimientos, permisos, seguridad y cualquier tema operativo con el landlord o administrador.

Soporte Comercial & Marketing:


• Apoyar tours y visitas de clientes corporativos.


• Participar en actividades y eventos de networking internos.

Indicadores clave del rol


• Ocupación de oficinas arriba del 90%.


• Renovaciones > 80%.


• Cero fallas operativas recurrentes.


• Niveles altos de satisfacción de clientes.


• Operación impecable del edificio todos los días.

Perfil del candidato ideal


• Experiencia previa en operaciones, coworking, hotelería, administración de edificios u oficinas.


• Excelentes habilidades de servicio al cliente.


• Organización, puntualidad y alto nivel de detalle.


• Manejo de herramientas digitales (Excel, Google Workspace, CRM).


• Capacidad para trabajar bajo presión y resolver problemas rápidamente.


• Actitud profesional, enfocada y orientada al cumplimiento.

Qué ofrecemos


• Ambiente laboral premium en un espacio corporativo moderno.


• Oportunidad de crecimiento dentro de una marca en expansión.


• Sueldo competitivo acorde al mercado.


• Equipo dinámico y orientado a resultados.

¿Interesado?

Envía tu CV a:

Asunto: Operations Manager – Guayaquil


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