Operations Manager

hace 1 mes


Guayaquil WorQ Coworking
Operations Manager (WorQ Guayaquil)

Guayaquil · Presencial · Tiempo completo


WorQ, uno de los coworkings premium más importantes de Ecuador y Miami, está buscando un Operations Manager para liderar la operación de nuestra sede en Guayaquil.


Buscamos una persona organizada, profesional, orientada al cliente corporativo y capaz de garantizar que nuestras oficinas funcionen con excelencia todos los días.



Responsabilidades principales


Operación diaria:

  • Supervisar la operación completa de la sede (oficinas, áreas comunes, insumos, iluminación, limpieza).
  • Gestionar proveedores (limpieza, seguridad, internet, mantenimiento).
  • Asegurar que las oficinas estén siempre listas para tours y nuevos clientes.

Customer Experience:

  • Resolver requerimientos de clientes con rapidez y profesionalismo.
  • Manejar onboarding/offboarding de empresas.
  • Controlar renovaciones y satisfacción general de miembros.

Administración:

  • Manejar inventarios, reportes operativos y control de gastos.
  • Mantener indicadores de ocupación y estado del edificio actualizados.

Relación con administración del edificio:

  • Coordinar mantenimientos, permisos, seguridad y cualquier tema operativo con el landlord o administrador.

Soporte Comercial & Marketing:

  • Apoyar tours y visitas de clientes corporativos.
  • Participar en actividades y eventos de networking internos.


Indicadores clave del rol


  • Ocupación de oficinas arriba del 90%.
  • Renovaciones > 80%.
  • Cero fallas operativas recurrentes.
  • Niveles altos de satisfacción de clientes.
  • Operación impecable del edificio todos los días.


Perfil del candidato ideal


  • Experiencia previa en operaciones, coworking, hotelería, administración de edificios u oficinas.
  • Excelentes habilidades de servicio al cliente.
  • Organización, puntualidad y alto nivel de detalle.
  • Manejo de herramientas digitales (Excel, Google Workspace, CRM).
  • Capacidad para trabajar bajo presión y resolver problemas rápidamente.
  • Actitud profesional, enfocada y orientada al cumplimiento.


Qué ofrecemos


  • Ambiente laboral premium en un espacio corporativo moderno.
  • Oportunidad de crecimiento dentro de una marca en expansión.
  • Sueldo competitivo acorde al mercado.
  • Equipo dinámico y orientado a resultados.



¿Interesado?

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Asunto:
Operations Manager – Guayaquil

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