Guayaquil · Presencial · Tiempo completo
WorQ, uno de los coworkings premium más importantes de Ecuador y Miami, está buscando un Operations Manager para liderar la operación de nuestra sede en Guayaquil.
Buscamos una persona organizada, profesional, orientada al cliente corporativo y capaz de garantizar que nuestras oficinas funcionen con excelencia todos los días.
Responsabilidades principales
Operación diaria:
- Supervisar la operación completa de la sede (oficinas, áreas comunes, insumos, iluminación, limpieza).
- Gestionar proveedores (limpieza, seguridad, internet, mantenimiento).
- Asegurar que las oficinas estén siempre listas para tours y nuevos clientes.
Customer Experience:
- Resolver requerimientos de clientes con rapidez y profesionalismo.
- Manejar onboarding/offboarding de empresas.
- Controlar renovaciones y satisfacción general de miembros.
Administración:
- Manejar inventarios, reportes operativos y control de gastos.
- Mantener indicadores de ocupación y estado del edificio actualizados.
Relación con administración del edificio:
- Coordinar mantenimientos, permisos, seguridad y cualquier tema operativo con el landlord o administrador.
Soporte Comercial & Marketing:
- Apoyar tours y visitas de clientes corporativos.
- Participar en actividades y eventos de networking internos.
Indicadores clave del rol
- Ocupación de oficinas arriba del 90%.
- Renovaciones > 80%.
- Cero fallas operativas recurrentes.
- Niveles altos de satisfacción de clientes.
- Operación impecable del edificio todos los días.
Perfil del candidato ideal
- Experiencia previa en operaciones, coworking, hotelería, administración de edificios u oficinas.
- Excelentes habilidades de servicio al cliente.
- Organización, puntualidad y alto nivel de detalle.
- Manejo de herramientas digitales (Excel, Google Workspace, CRM).
- Capacidad para trabajar bajo presión y resolver problemas rápidamente.
- Actitud profesional, enfocada y orientada al cumplimiento.
Qué ofrecemos
- Ambiente laboral premium en un espacio corporativo moderno.
- Oportunidad de crecimiento dentro de una marca en expansión.
- Sueldo competitivo acorde al mercado.
- Equipo dinámico y orientado a resultados.
¿Interesado?
Envía tu CV a:
Asunto:
Operations Manager – Guayaquil
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