Sea Logistics Customer Care Manager

hace 1 mes

Guayaquil Kuehne+Nagel
It's more than a job


When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.

But that is not all.

Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.

At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎


To lead, direct, and optimize the Customer Care Location (CCL) team at a designated branch, ensuring consistent delivery of customer excellence and sustainable business growth.

This role holds responsibility for the local Sea Logistics P&L, driving the implementation of national customer care strategies while spearheading initiatives that enhance the customer experience across the entire supply chain.

Additionally, the position manages and supports local field sales teams, fostering alignment and collaboration to achieve operational and commercial objectives.

How you create impact


Lead, guide, and optimize the local Customer Care Location (CCL) team to consistently deliver customer excellence and drive sustainable growth.

Drive customer engagement, satisfaction, retention, and reactivation through high service quality and close collaboration with operational, commercial stakeholders, and sea logistics management.

Manage, monitor, and drive all local sales activities to achieve business objectives.

Ensure continuous improvement of process controls, maintaining complete and accurate customer contact data, service data, and system updates, including reporting for SME customers.

Enhance customer case management through KN Service Moments, ensuring consistent delivery against the customer promise.
Define and monitor Service Level Agreements (SLAs) within KN Service Moments, addressing performance issues proactively.
Monitor and increase customer automation via the eTouch Automation dashboard, in collaboration with the OCC.
Oversee completion of Customer Profiles (CP), Business Profiles, and Standard Operating Procedures (SOP) following initial customer meetings.
Ensure weekly alignment meetings with sales representatives to strengthen collaboration and execution.

What we would like you to bring

Extensive experience in freight forwarding and supply chain management, with a strong emphasis on Sea Logistics.
Extensive expertise in customer management across the full lifecycle, ensuring exceptional engagement and satisfaction.
Proven track record in project management, successfully leading initiatives from planning through execution.
Several years of P&L responsibility, demonstrating strong financial acumen and strategic decision-making.
Strategic change management mindset, adept at leading transformations and driving continuous improvement.
Fluency in the local language and advanced proficiency in English (written and verbal).

What's in it for you


Driving customer excellence and sustainable growth by leading local Sea Logistics teams, managing P&L, and enhancing end‑to‑end supply chain experiences through strategic leadership and customer‑focused initiatives.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on.

At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.


As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.

Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Show more Show less

  • Sea Logistics Customer Care Manager

    hace 1 mes

    Guayaquil Kuehne+Nagel $70.000 - $85.000 per year

    + Lead, guide, and optimize local Customer Care Location teams to deliver customer excellence+ Drive customer engagement through high service quality+ Manage local sales activities to achieve business objectives+ Ensure continuous improvement of process controls+ Enhance customer ...

  • Customer Success Manager

    hace 4 días

    Guayaquil, Guayas Xertica

    El Customer Success Manager (CSM) es el responsable directo de garantizar la adopción, satisfacción y expansión de valor en la base instalada de clientes. · ...

  • Home Care Marketing

    hace 13 horas

    Guayaquil Unilever

    Liderar el negocio de Home Care en Ecuador con foco en marcas de la categoría. · ...

  • Operations Manager

    hace 1 mes

    Guayaquil WorQ Coworking $30.000 - $60.000 per year

    WorQ busca un Operations Manager para liderar la operación de su sede en Guayaquil. La persona ideal debe ser organizada, profesional y capaz de garantizar que las oficinas funcionen con excelencia todos los días. · Supervisar la operación completa de la sede. · Gestionar proveed ...

  • Operations Manager

    hace 1 mes

    Guayaquil, Guayas WorQ Coworking $30.000 - $60.000 per year

    WorQ busca un Operations Manager para liderar la operación de su sede en Guayaquil. La persona ideal debe ser organizada, profesional y capaz de garantizar que las oficinas funcionen con excelencia todos los días. · Supervisar la operación completa de la sede. · Gestionar proveed ...

  • Trade & Customs Associate

    hace 13 horas

    Guayaquil H&M

    We are looking for people with awareness of international trade & customs laws experience in operational customs and logistics good organizational skills to administer and manage documentation that tracks shipments effectively ability to pay attention to detail to ensure complian ...

  • Virtual Assistant/Office Admin (100 Remote Contract)

    hace 2 semanas

    Sofia Parcero $50.000 - $200.000 per year

    We are a peer-to-peer educational platform that operates on a token-based economy where users earn and spend credits for learning and teaching. · ...

  • Business Development Manager

    hace 6 días

    Guayaquil Colgate-Palmolive

    The Business Development Manager is responsible for supporting the Customer Development team in developing and leading the business within this important channel. · ...

  • Virtual Assistant/Office Admin (100 Remote Contract)

    hace 2 semanas

    Mexico City Parcero MX$10.200 - MX$144.000 per year

    +Job summary · We build integrated digital systems that skyrocket businesses: AI Automation + Smart Integrations + UX/CRO. · +ResponsibilitiesKeep the entire company running like clockwork: CRM data entry & migrations, spreadsheets, trackers, dashboards — zero errors, always up-t ...

  • Remote Travel Support Associate

    hace 2 semanas

    Guayaquil Destinytravel $15.000 - $25.000 per year

    As a Remote Travel Support Associate you will support clients throughout their travel journey by assisting with questions updates and logistics. · ...

  • Remote Travel Support Associate

    hace 1 semana

    Guayaquil, Guayas Destiny&Co Travel Agency Remote job$10.000 - $14.400 per year

    Support clients throughout their travel journey by assisting with questions updates and logistics ensure travelers feel informed supported and confident throughout their experience. · ...

  • Trade & Customs Associate

    hace 5 días

    Guayaquil H&M Group

    We are looking for people with awareness of international trade customs laws preferable but not mandatory experience in operational customs and logistics good organizational skills to administer and manage documentation that tracks shipments effectively ability to pay attention t ...

  • Financial Executive

    hace 1 mes

    Guayaquil Colgate-Palmolive $40.000 - $80.000 per year

    Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's bui ...

  • Customer Success Representative E-commerce Health

    hace 2 meses

    Guayaquil WellBefore $600 - $800

    We're Hiring: Customer Success Representative E-commerce (100% Remote) · Are you a proactive, detail-driven support pro who thrives in fast-paced environments? We're looking for someone who's not just answering tickets — but going the extra mile for customers and delivering real ...

  • Zone FI OTC Head Latin America

    hace 2 meses

    Guayaquil Siemens Healthineers $104.000 - $156.000 per year

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. · Responsible for the Zone (and respective Countries therein) Order To Cash (OTC) entire process · Leads and oversees the relevant tasks to perform Order To Cash activities in Zones for in-v ...

  • Business Development Manager

    hace 7 días

    Guayaquil, G, EC Colgate-Palmolive

    The Business Development Manager is responsible for supporting the Customer Development team in developing and leading the business within this important channel. · ...

  • Financial Executive

    hace 1 mes

    Guayaquil, Guayas Colgate-Palmolive $10.000 - $50.000 per year

    Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's bui ...

  • Market Security Chief Ecuador

    hace 2 meses

    Guayaquil, Guayas Unilever $40.000 - $80.000 per year

    Unilever está en búsqueda de Market Security Chief Ecuador & Perú. Serás responsable de liderar la función de seguridad en su país, asegurando la protección de personas y activos mediante la implementación del plan de seguridad local. · Trabajar con los equipos a nivel de mercado ...

  • Home Care Marketing

    hace 3 horas

    Guayaquil, Provincia del Guayas Unilever

    Liderar el negocio de Home Care - con foco en marcas de la categoría en Ecuador. · Liderar la ejecución OTIF de los proyectos de Innovación para el país. · ...

  • Warehouse Analyst Guayaquil

    hace 4 semanas

    Guayaquil, Provincia del Guayas B. Braun $15.000 - $30.000 per year

    Buscamos Analistas de Almacén en Guayaquil para llevar a cabo actividades designadas por el Jefe de Logística. · ...

  • Financial Executive (170413)

    hace 1 mes

    Guayaquil, Provincia del Guayas Colgate-Palmolive $40.000 - $80.000 per year

    Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's bui ...