Quito · Presencial · Tiempo completo
WorQ, uno de los coworking premium más importantes de Ecuador, está buscando un Operations Manager para liderar la operación de nuestras sedes en Quito.
Buscamos una persona organizada, profesional, orientada al cliente corporativo y capaz de garantizar que nuestras oficinas funcionen con excelencia todos los días.
Responsabilidades principales
Operación diaria:
- Supervisar la operación completa de la sede (oficinas, áreas comunes, insumos, iluminación, limpieza).
- Gestionar proveedores (limpieza, seguridad, internet, mantenimiento).
- Asegurar que las oficinas estén siempre listas para tours y nuevos clientes.
Customer Experience:
- Resolver requerimientos de clientes con rapidez y profesionalismo.
- Manejar onboarding/offboarding de empresas.
- Controlar renovaciones y satisfacción general de miembros.
Administración:
- Manejar inventarios, reportes operativos y control de gastos.
- Mantener indicadores de ocupación y estado del edificio actualizados.
Relación con administración del edificio:
- Coordinar mantenimientos, permisos, seguridad y cualquier tema operativo con el landlord o administrador.
Soporte Comercial & Marketing:
- Apoyar tours y visitas de clientes corporativos.
- Participar en actividades y eventos de networking internos.
Indicadores clave del rol
- Ocupación de oficinas arriba del 90%.
- Renovaciones > 80%.
- Cero fallas operativas recurrentes.
- Niveles altos de satisfacción de clientes.
- Operación impecable del edificio todos los días.
Perfil del candidato ideal
- Experiencia previa en operaciones, coworking, hotelería, administración de edificios u oficinas.
- Excelentes habilidades de servicio al cliente.
- Organización, puntualidad y alto nivel de detalle.
- Manejo de herramientas digitales (Excel, Google Workspace, CRM).
- Capacidad para trabajar bajo presión y resolver problemas rápidamente.
- Actitud profesional, enfocada y orientada al cumplimiento.
Qué ofrecemos
- Ambiente laboral premium en un espacio corporativo moderno.
- Oportunidad de crecimiento dentro de una marca en expansión.
- Sueldo competitivo acorde al mercado.
- Equipo dinámico y orientado a resultados.
¿Interesado?
Envía tu CV a:
Asunto:
Operations Manager – Quito
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