de puesto:
Fortalecer la operación de los productos mediante prácticas estandarizadas, colaboración transversal y una gestión efectiva de riesgos y mejoras continuas, reflejando valor, eliminando fricciones y promoviendo soluciones sostenibles que potencien experiencia del cliente.
Estandarizar protocolos operativos que fortalezcan la sinergia de los círculos de servicios
.Monitorear la estabilidad operativa y experiencia del cliente, gestionando acciones preventivas y correctivas
.Analizar incidentes y proponer planes de acción correctivos a los líderes de tribu
.Identificar cuellos de botella en las operaciones de los productos para coordinar con los líderes de tribus la priorización de las mejoras
.Colaborar con las áreas de control para fortalecer la gestión de riesgos y asegurar el cumplimiento normativo
.
Calificaciones:
Título en Ingeniería Industrial, Ingeniería de Sistemas, Administración de Procesos o carreras afines
.Posgrado o certificación en Gestión de Procesos, Lean Six Sigma, BPM o Transformación Digital
.
Conocimiento
s:
Automatización RPA, power automat
e.
Conocimiento del Clien
teTecnología y Herramient
asMetodologías Ágil
esConocimiento de operaciones bancari
as
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