Our client is a fast-growing SaaS company leveraging the power of AI automation, voice agents, and API integrations to solve complex business problems at scale. They're looking for a Customer Success Engineer who can support clients from onboarding to long-term success—while building and optimizing automation workflows using industry-standard tools.
This is not a passive support role—you'll be hands-on in designing and implementing technical solutions, refining customer success processes, and collaborating across departments to deliver measurable outcomes. If you've got a customer-first mindset paired with technical implementation experience and a passion for AI-driven tools, this is the opportunity for you.
Perks & Benefits
- Get paid in USD every 15th & 30th of the month
- Up to 14 days paid time off annually, from day 1
- Observance of paid Philippine Regular Holidays (Flexibility of Holidays depending on place of residency)
- 100% remote – work from anywhere
- Be part of meaningful, high-impact international projects
- Work with a fast-moving team where your ideas matter
What You'll Do
- Manage customer onboarding and implementation across various AI-powered automation solutions
- Build and maintain automation workflows using tools like ** and Zapier**
- Guide customers through technical integrations, including APIs and webhooks
- Collaborate with product and engineering teams to deliver client feedback and feature needs
- Serve as the main point of contact for customer success, adoption, and retention
- Help customers set up and optimize AI workflows, including voice agents, chat tools, and internal AI use cases
- Maintain accurate internal documentation and help build customer-facing playbooks
- Continuously improve onboarding processes, communication flows, and automation templates
- Support reporting and insights tied to automation performance and client usage
Who You Are
- 3–5+ years in Customer Success, Implementation, or Technical Onboarding, ideally with SaaS or API-based products
- Strong experience with automation platforms like , Zapier, or similar tools
- Working knowledge of AI/LLM tools, especially ChatGPT, Claude, or other voice/chat AI agents
- Ability to work with APIs, webhooks, and other technical integrations (no need to be a full developer)
- Excellent English communication (verbal + written)
- Ability to manage multiple customer projects, timelines, and requests simultaneously
- Confident building SOPs, internal systems, and scalable support processes
- Proactive, self-managed, and capable of navigating ambiguity with confidence
Nice-to-Have
- Hands-on experience deploying AI voice agents or AI-powered support tools
- Experience integrating systems across CRMs, Airtable, Google Sheets, or internal databases
- Exposure to early-stage startup environments and fast-paced remote teams
- Ability to create training videos, playbooks, or documentation
- Experience with no-code tools, automation stacks, and customer onboarding at scale
This is a hybrid role combining client-facing success and technical automation implementation. We're looking for someone who can deliver value quickly, think strategically, and move fast—with AI tools in your toolkit.
Application Process Overview
Our comprehensive selection process ensures we find the right fit for both you and our clients:
- Initial Application - Submit your application and complete our prequalifying questions
- One-way Video Interview - Record a brief one-way video introduction to showcase your communication skills
- Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
- Recruitment Interview - Initial screening with our talent team
- Executive Interview - Meet with senior leadership to discuss role alignment
- Client Interview - Final interview with the client team you'd be supporting
- Job Offer - Successful candidates receive a formal offer to join the team
Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.
-
Customer Success Manager
hace 3 días
Guayaquil XerticaEl Customer Success Manager (CSM) es el responsable directo de garantizar la adopción, satisfacción y expansión de valor en la base instalada de clientes. · Relación Estratégica con Stakeholders · Liderar QBRs enfocados en resultados de negocio. · ...
-
Customer Success Manager
hace 3 días
Guayaquil Jelou AIAcompañar a clientes durante todo su ciclo de vida: onboarding, adopción y renovación. · Liderar procesos de onboarding e implementación fluida. · Monitorear adopción y satisfacción. · Gestionar relaciones con stakeholders clave y equipos ejecutivos en cuentas estratégicas. ...
-
Customer Success Manager
hace 3 semanas
Guayaquil, Guayas XerticaEl Customer Success Manager (CSM) es el responsable directo de garantizar la adopción, satisfacción y expansión de valor en la base instalada de clientes. · ...
-
Customer Success Manager
hace 7 días
Guayaquil, Guayas Jelou AI+ Acompañar clientes durante todo su ciclo de vida: onboarding, adopción, expansión e innovación. · + Entender los objetivos comerciales y traducirlos en casos de uso con alto impacto, · + Liderar procesos de onboarding e implementación, · + Monitorear adopción, satisfacción,Job ...
-
Customer Success Engineer
hace 4 días
Guayaquil, Guayas, Ecuador Hire Overseas $100.000 - $150.000 per yearWe're looking for a Customer Success Engineer who can support clients from onboarding to long-term success—while building and optimizing automation workflows using industry-standard tools. · Manage customer onboarding and implementation across various AI-powered automation soluti ...
-
Customer Success Engineer
hace 2 semanas
Guayaquil Hire Overseas Full time $80.000 - $100.000 per yearWe are looking for a Customer Success Engineer who can support clients from onboarding to long-term success—while building and optimizing automation workflows using industry-standard tools. · ...
-
Customer Technical Support Engineer
hace 2 meses
Guayaquil Quicornac $36.000 - $43.000 per yearThis is a full-time, · on-site role for a Customer Technical · SUport Engineer (Food & Beverage) based in · the Guayaquil Metropolitan Area.,In this position,you will be the technical point · of contact for our B2B customers(juice, · beverage ,and food manufacturers),providing s ...
-
Asesor/a Educativo/a de Matemáticas
hace 1 semana
Guayaquil Innovamat+Resumen del puesto · El candidato será parte del equipo de Customer Success y su misión es asegurar la implementación exitosa de la propuesta educativa en los colegios con los cuales trabaja. · +Tener apasionado las matemáticas y la educación. · Tener conocimiento en didáctica d ...
-
Asesor/a Educativo/a de Matemáticas
hace 1 semana
Guayaquil Innovamat Full timeInnovamat es una empresa educativa en rápido crecimiento con sede en Barcelona, España. · Gestionar entre 15 y 20 escuelas como su Asesor/a Didáctico/a. · ...
-
Asesor/a Educativo/a de Matemáticas
hace 7 días
Guayaquil, Guayas InnovamatSerás parte del equipo de Customer Success y el/la referente principal para nuestros colegios en Ecuador. Tu objetivo será asegurar que la implementación de nuestra propuesta educativa se lleve a cabo con éxito... · ...
-
key account manager gye
hace 1 semana
Guayaquil ZARA SAGarantizar la satisfacción, retención y crecimiento de los clientes asignados mediante una gestión integral de la relación comercial. · Ser el punto de contacto principal de los clientes asignados. · Acompañar al cliente en el uso y aprovechamiento. · ...
-
Asesor/a Educativo/a de Matemáticas
hace 1 semana
Guayaquil InnovamatSerás parte del equipo de Customer Success y el/la referente principal para nuestros colegios en Ecuador. · Tu misión será asegurar que la implementación de nuestra propuesta educativa se lleve a cabo con éxito, · garantizando que Innovamat funcione de forma efectiva en cada cole ...
-
key account manager gye
hace 1 semana
Guayaquil, Guayas ZARA SAEl objetivo es garantizar la satisfacción y crecimiento de los clientes mediante una gestión integral. · ...
-
Project Manager
hace 1 semana
Guayaquil, Guayas B360™ (BizSolutions 360 Inc.)Job summary · A full-time Project Manager role at B360 in Guayaquil is available for a professional with experience in project management and team coordination. ...
-
Sales Manager
hace 16 horas
Guayaquil Weichai Power Co., LtdThe Sales Manager will be responsible for the sales of the Generating sets/Power plants business. · To plan out the sales action plan and strategies to achieve the sales target decided with top management by working on price positioning, product positioning, network development. ...
-
Agentic React + Node Engineer
hace 2 semanas
Guayaquil FullStack $90.000 - $120.000 per yearWe focus on building a trusted, high-performance network where talent can thrive in a positive, respectful, and supportive environment. By prioritizing transparency, fair opportunities, and professional growth · , we empower our engineers to deliver their best work while collabor ...
-
Agentic .NET Engineer
hace 2 semanas
Guayaquil FullStack $90.000 - $120.000 per yearJoin our talent network and connect with U.S. clients for flexible, project-based development work as an Agentic .NET Engineer. · ...
-
Azure DevOps Engineer
hace 4 días
Guayaquil FullStack $80.000 - $120.000 per yearWe focus on building a trusted, high-performance network where talent can thrive in a positive, respectful and supportive environment. · ...
-
Operations Associate
hace 10 horas
Guayaquil OpsArmy CareersAs an Operations Associate, you will play a key role in ensuring customers and internal teams can seamlessly use the platform. · ...
-
Ayudante de venta
hace 1 mes
Guayaquil, Guayas DANFEER COMPANY S.A.S $28.000 - $42.000 per yearThe ideal candidate will be responsible for supporting our sales team by scheduling and preparing them for important meetings and trade shows, providing outstanding customer service. · Assist in creating sales material · Coordinate scheduling with clients and sales team members · ...
-
Business Development Sr. Specialist
hace 4 días
Guayaquil Colgate-PalmoliveThe Business Development Sr. Specialist supports the Customer Development team in developing and leading business within Pharmacy trade. · Support Customer Development executives with strategy execution of 5P's. · Translate commercial strategies into client plans. · Analyze gaps, ...
