We're Hiring: IT Systems & Support Specialist
Based in Quito, Ecuador | Full-Time | Hybrid
About Us
Industry FinTech is on a mission to modernize how private capital markets operate. Our technology powers how firms raise capital, engage investors, and manage operations with transparency, efficiency, and compliance.We're headquartered in Miami with a growing team in Quito, and we partner with U.S. private equity firms, real estate investment groups, and capital raising teams across the U.S.And now—we're bringing our IT services in-house and looking for the next key member of our team.
The Role
As our IT Systems & Support Specialist , you'll fully own all internal IT operations for both our Ecuador and U.S. teams. You'll manage devices, security, Microsoft 365, user access, troubleshooting, and day-to-day technical support.You'll handle laptop management, security, software provisioning, and ongoing support.If you're highly organized, fast at solving problems, and love creating smooth, secure, reliable systems for a growing team, this role is for you.
What You'll Do
- Manage and maintain all company devices (Mac & Windows laptops)
- Set up, configure, and support Microsoft 365 for all employees
- Handle system access, new user setup, permissions, and offboarding
- Manage desktop/laptop security, updates, monitoring, and compliance
- Oversee device management tools and unified endpoint management
- Troubleshoot daily tech issues (hardware, software, connectivity)
- Maintain inventory of equipment, licenses, and renewals
- Manage software provisioning, updates, and account administration
- Support basic network needs, office connectivity, and hardware setup
- Document IT processes and maintain accurate internal records
- Coordinate with vendors when needed (internet, equipment purchases)
- Ensure secure, organized, and efficient IT operations across all teams
What We're Looking For
Must-Haves:
- Experience supporting both MacOS and Windows environments
- Strong knowledge of Microsoft 365, admin portals, and license management
- Familiarity with security tools, endpoint protection, and device monitoring
- Ability to troubleshoot hardware/software issues quickly
- Strong organizational skills and documentation habits
- Good communication skills and a service-oriented mindset
- Proactive attitude — you take ownership and prevent issues before they happen
Bonus Points For:
- Experience with MDM / unified endpoint management tools
- Basic knowledge of networking and office connectivity
- Experience supporting fast-moving remote teams
- Familiarity with ClickUp or other project management tools
- Experience with security compliance or risk management
What You'll Get
- Competitive local salary
- Performance-based bonuses
- Full Ecuadorian benefits (IESS, 13th & 14th salaries, paid holidays)
- 15 days of paid time off, plus 1 extra day each year
- Company laptop + home office setup
- Hybrid work setup (few days per week)
- The chance to build IFT's internal IT function from scratch
- Career growth in a fast-scaling global fintech
Ready to Join the IFT Team?
- We'd love to hear from you You can apply through one of these ways:
- Send your resume in English to with the subject: "IT Systems & Support Specialist – [Your Name]"
- Apply through our hiring platform: Trakstar
- Or apply directly via LinkedIn
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